Emergency First Aid at Work £88, 3-day First Aid at Work £219, 1-day Paediatric First Aid £77 1-day Emergency First Aid at Work (accredited) ; 3-day First Aid at Work (accredited). HSE-approved courses: 1-day  Emergency First Aid at Work  £85, 3-day First Aid at Work  £215, 2-day Paediatric First Aid £99.  Tel 020 8133 8552. Email: admin@londonfirstaidtraining.com
Tel: 020 8133 8552; Email: admin@londonfirstaidtraining.com
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Terms and Conditions

Terms and Conditions of Booking


Privacy Policy

Privacy Policy (GDPR compliant)



Terms and Conditions of Booking

Standard terms and conditions of contract
The following terms and conditions apply to all orders for the purchase of services from London First Aid Training.

Definitions
“Personal data” shall have the meaning set out in the Data Protection Act 1998;

“Service(s)” means the course(s) (first aid, Health and Safety, Care courses) offered by London First Aid Training.

"We/Us" means the London First Aid Training.

"You" means the purchaser of services from London First Aid Training.

Bookings and Cancellations:
The following terms regarding bookings and cancellations apply regardless of when the booking was made: ie very close to the course date or well beforehand.

Payment
Full payment is required before the course start date to confirm bookings.

Cancellations (individual bookings)

Cancellation notification must be received as per below:

  • If the cancellation notification is received at least 16 days before the course date, a refund of 90% of the course fee will be paid;
  • If the cancellation notification is received between 10 and 15 days before the course date, a refund of 75% of the full course fee will be paid;
  • If the cancellation notification is received between 5 and 9 days before the course date, a refund of 50% of the full course fee will be paid;
  • If the cancellation notification is received less than 5 days before the course date, no refund is given;
  • If the candidate cancels or does not turn up on the day of the training, for whatever reason (be it sickness, industrial action or any other event) no free transfer is granted and no refund is given.
  • If no payment has been received against any issued invoice, cancellation fees are calculated as per above.
  • All of the above applies regardless of when the booking was made: ie very close to the course date or well beforehand.

Transfers (individual bookings)

Should a candidate wish to transfer to another course date, a transfer notification must be received as per below:

  • If the transfer notification is received at least 16 days before the course date, no transfer fee will be charged;
  • If the transfer notification is received between 10 and 15 days before the course date, a transfer fee of 25% of the full course fee will be charged;
  • If the transfer notification is received between 5 and 9 days before the course date, a transfer fee of 50% of the full course fee will be charged;
  • If the transfer notification is received less than 5 days before the course date, a full course fee is charged;
  • Once the transfer is booked, the candidate will not be entitled to any refund if the course is subsequently cancelled or transferred. To attend a new course date, a new booking with payment in full is required.
  • A booking that has been transferred once will not be eligible for a discounted transfer or a partial or full refund if the candidates fail to attend or cancel regardless of when the notice to cancel or transfer was received.
  • All of the above applies regardless of when the booking was made: ie very close to the course date or well beforehand.

Transfers and Cancellations (Group booking for courses held at our venue-exclusive for one client)

Transfers and Cancellation notification must be received as per below:

  • A group rate may be charged (maximum 12 attendees) for courses held at our venue;
  • Dates especially scheduled for a specific group will not be open to the public;
  • If one or more attendees can’t make it to the course, the cost will be the same, regardless of when the notification is received and no free transfer is available;
  • If one or more attendees can’t make it to the course, regardless of when the notification is received, it is the responsibility of the organiser to find a replacement for that attendee;
  • The group booking must be paid for before the course date is confirmed;
  • An exclusive group booking can be cancelled or transferred at least 14 days before the course date, otherwise it’s payable in full;
  • Places cancelled at the last minute is payable in full;
  • The client may send a replacement candidate;
  • If cancellation is received at least 15 days before the course date, a refund of 75% will be paid;
  • All of the above applies regardless of when the booking was made: ie very close to the course date or well beforehand.

Transfers and Cancellations (Group booking for courses held at our venue)

Transfers and Cancellation notification must be received as per below:

  • A group rate may be charged (minimum 12 attendees) for courses held at our venue;
  • All or a few at a time may attend scheduled courses as published on our website;
  • All places paid for must be used within 4 months. Any place not used after 4 months will be forfeit and non-refundable;
  • The group booking must be paid for before bookings start;
  • Places that are reserved count towards the booking even if candidates do not turn up on the day for whatever reason (be it sickness, industrial action or any other event);
  • A booking can be cancelled or transferred at least 7 days before the course date, otherwise it counts towards the booking;
  • Places cancelled at the last minute is chargeable unless a replacement is found;
  • The client may send a replacement candidate;
  • Should a replacement candidate be found, by the client or through our website, the cancelled place will not be chargeable.
  • All of the above applies regardless of when the booking was made: ie very close to the course date or well beforehand.

Transfers and Cancellations Group booking (Onsite or our venue)

A group booking (whether held at client's venue or our venue) may be transferred or cancelled altogether and an admin fee of 25% of the full course fee will be incurred if cancellation notification is received more than 14 days before the course date. If the cancellation notification is received within 14 days of the course date, 50% of the full course fee will apply. This applies regardless of when the booking was made: ie very close to the course date or well beforehand.

Communication Skills:

  • Learners should possess communication skills sufficient to allow them to address the assessment requirements of the qualification. In order to complete the theoretical assessment for First Aid courses, learners need to be proficient in English.
  • Use of translators is not allowed on the course but bilingual dictionaries may be used for Learners who do not have English as their first language, only if prior notice has been given to the Course Administrator.

Reduced fee:

A candidate who has booked a course paying a considerably reduced fee through promotional campaigns will not be eligible for a free transfer or a partial or full refund if he/she fails to attend or cancels regardless of when the notice to cancel or transfer was received.

Multiple-day courses:

The following applies to multiple-day courses such as the two-day Paediatric course, 3-day First Aid at Work (FAW) or the two-day FAW Requalification course and any other multiple-day courses not mentioned here:

  • The London First Aid Training Company are unable to issue certificates to people who have not attended the required number of days.
  • In the event a candidate is unable to attend the second or subsequent days of the course, the full course fee will apply if he/she wishes to join another course.
  • The London First Aid Training Company are not obliged to offer candidates places on future courses.
  • If it is possible, the candidate may be offered to attend missed days on future courses scheduled within one month of the original course date, in which case a reduced rate of 75% of the full course fee will apply.

Certificates:

We reserve the right not to issue certificates where an invoice remains unpaid or payment has not been cleared. If certificates were to be sent overseas after the course, an extra cost of £10.00 will be payable by the trainee. Requests for copy certificates must be made in writing. Replacement certificates will cost £15.00 if sent within the uk. Replacement certificates will cost £30.00 if sent overseas.

Right of Admission:

We reserve the right to refuse admission to any trainee who arrives after the course has started or those exhibiting unruly or anti-social behavior to either its staff or other trainees. Any such incident will result in the immediate removal of the offending party.

Course Timings & Attendance:

Trainees must adhere to timings as stipulated on the course joining instructions. Failure to attend and participate in any part of the course will result in the trainee's removal from the final examination (where applicable).

Fitness to Attend:

Attendees on any of the First Aid courses must be free from any ailment, condition or injury that will affect their ability to participate during the practical aspects of the course. We will not be able to issue an accredited certificate if not all requirements are met, ie inability to demonstrate the practical skills required of the course or not attaining a passing mark on the written test (where applicable).

Refresher Training:

Trainees placed on the refresher course must be in possession of a valid HSE-approved certificate.

Delivery Policy :

Upon successful completion of the course, certificates are issued for participants and delivered by recorded delivery post within 2 weeks of the course.

Force Majeure:

The London First Aid Training Company cannot be held responsible for any incident or occurrence outside its control that affects the provision of any given course date, course forecast, course content or course timing, and/or including cancellation, amendment or re-scheduling. Where a course content or course timing has to be amended/cancelled/re-scheduled for whatever reason, The London First Aid Training Company will make every reasonable effort to make alternative arrangements.